Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") govern the use of this website and every engagement between InvoSpec Softwares ("InvoSpec", "we", "us") and a client ("you"). By using this website, requesting a proposal, paying an invoice or signing a Statement of Work, you accept these Terms. Where a signed Statement of Work or master services agreement conflicts with these Terms, the signed document prevails for that project only.

2. Engagement and Statements of Work

Each project is defined in a written Statement of Work ("SOW") that records the deliverables, milestones, technologies, assumptions, timeline and payment schedule. Only the work described in the SOW is included. Estimates given before an SOW is signed are indicative and not binding. A project starts when the SOW has been accepted in writing (email is sufficient) and the first payment has been received.

3. Your Responsibilities

Delivering software on time depends on timely input. You agree to provide the content, credentials, accounts, approvals, feedback and decisions requested by InvoSpec within the period stated in the SOW or, where none is stated, within five business days of the request. Delays in providing these inputs extend the timeline accordingly and do not entitle you to a refund, discount or compensation. You are responsible for the accuracy and lawful use of all material you supply, and for holding the licences for any third-party content, data or software you ask us to use.

4. Fees, Invoicing and Payment

4.1 Payment schedule. Fees are payable as set out in the SOW: typically an advance before work begins, followed by milestone or monthly payments. Each invoice is due by the date printed on it.

4.2 Taxes and charges. Fees exclude applicable taxes, which are added to each invoice. You bear all bank transfer, currency conversion and payment-gateway charges, so that InvoSpec receives the invoiced amount in full.

4.3 Late payment. If an invoice is not paid by its due date, InvoSpec may pause all work, withhold deliverables, deployments, credentials and releases, and reschedule the project around other commitments once payment is received. Time lost to a pause is added to the timeline. InvoSpec may charge interest on overdue amounts at a reasonable commercial rate and recover the reasonable costs of collection.

4.4 Disputed invoices. Any query about an invoice must be raised in writing within seven days of its date. After that period the invoice is deemed accepted.

5. Cancellation and Refunds

InvoSpec reserves engineers, time and infrastructure for a project from the moment work begins. The refund policy reflects that commitment.

5.1 Before work begins. If you cancel a project before InvoSpec has started work on it, the advance payment is refunded in full, less any third-party costs already incurred on your behalf.

5.2 Once work has started. Once InvoSpec has started work on a project, all payments made are non-refundable. "Work" includes discovery, requirement analysis, planning, architecture, design, environment setup, development, testing, documentation and project management, whether or not a deliverable has yet been handed over. If you cancel after work has started, you remain liable for the work completed up to the date of cancellation, and InvoSpec will invoice any unpaid balance for that work.

5.3 The only exception: InvoSpec is unable to deliver. A payment becomes refundable after work has started only if InvoSpec determines, and confirms to you in writing, that it is unable to deliver the agreed scope for reasons within its own control. In that case InvoSpec refunds the part of the payment that relates to the work it has not delivered, after deducting the value of work already completed and any third-party costs. Until InvoSpec has given that written confirmation, the project is considered to be in progress and no refund is due.

5.4 What does not qualify for a refund. A change of mind, a change in business priorities, a change of direction or scope, a delay caused by you or a third party, a decision to continue the project with another supplier, or dissatisfaction with a milestone that meets its written specification does not entitle you to a refund.

5.5 Determination. Whether work has started, how much of the scope has been delivered and whether clause 5.3 applies is determined by InvoSpec in good faith from its project records (repository history, task boards, time records and correspondence) and confirmed to you in writing.

5.6 Third-party costs. Amounts paid to third parties on your behalf, such as app store developer accounts, hosting, domains, software licences, SMS or email credits and payment-gateway fees, are never refundable.

5.7 Maintenance and retainers. Monthly maintenance and retainer fees cover a period of availability and are non-refundable once that period has begun. Either party may end a monthly agreement by giving the notice stated in the SOW or, where none is stated, thirty days' written notice.

5.8 Payment of approved refunds. Approved refunds are paid to the original payment method, less bank and payment-gateway charges, after written confirmation from InvoSpec.

6. Change Requests

Anything not described in the SOW is a change. Changes are welcome, but they are estimated separately and proceed only once you have approved the additional cost and any effect on the timeline in writing. InvoSpec is not obliged to carry out unapproved changes, and work on a change does not begin until it is approved.

7. Milestone Delivery and Acceptance

Software is delivered in milestones. For each milestone you receive a test build or staging deployment and a review period of seven business days, unless the SOW says otherwise, to confirm that it works as written in the specification. Issues must be reported in writing with enough detail to reproduce them. If no written issues are raised within the review period, or if you put the milestone into productive use, the milestone is deemed accepted. Accepted milestones are invoiced as scheduled and are not subject to refund.

8. Intellectual Property and Code Ownership

8.1 Your ownership on payment. On receipt of full payment for a milestone, you own the custom source code, database designs, repositories and visual assets created specifically for you in that milestone. Until an invoice is paid in full, the corresponding work remains the property of InvoSpec and is licensed to you for evaluation only.

8.2 Repository access. You have access to the project repository from the first day of the project. InvoSpec may suspend that access, and access to staging environments and credentials it manages, while any invoice is overdue.

8.3 InvoSpec materials. InvoSpec retains ownership of its pre-existing code, internal tools, templates, libraries, know-how and general techniques, and of any improvements to them made during a project. Where these are included in your deliverables, you receive a perpetual, non-exclusive licence to use them as part of the delivered software.

8.4 Open source. Open-source components (for example Flutter packages, server-side libraries and MIT-licensed utilities) remain subject to their own licences.

9. Confidentiality

Each party keeps the other's non-public business and technical information confidential and uses it only for the project. InvoSpec signs a non-disclosure agreement before reviewing sensitive specifications on request. This obligation does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law. Our handling of personal data is described in the Privacy Policy.

10. App Stores and Third-Party Services

InvoSpec builds to the published Apple App Store Review Guidelines and Google Play Developer Policies and prepares the submission on your behalf. Approval, timing, ranking and continued listing are decided by the store operators, not by InvoSpec, and a store decision is not a defect in our work. The same applies to hosting providers, payment gateways, messaging services and other third-party platforms: their availability, pricing and policy changes are outside InvoSpec's control, and any work needed to respond to them is chargeable.

11. Warranty and Maintenance

Unless the SOW says otherwise, custom code carries a thirty-day warranty from acceptance of the final milestone, covering defects where the software does not behave as the written specification says it should. The warranty does not cover changes made by you or a third party, misuse, data you supply, third-party services, operating system or store policy changes, or new features. Compatibility updates, dependency upgrades, monitoring and feature work are provided under a separate maintenance agreement. Except as stated here, the services are provided without any other warranty, express or implied, including fitness for a particular purpose or uninterrupted, error-free operation.

12. Limitation of Liability

To the fullest extent permitted by law, InvoSpec's total liability arising out of or in connection with a project, however caused, is limited to the fees you paid to InvoSpec under the relevant SOW in the six months before the claim arose. InvoSpec is not liable for loss of profit, revenue, data, goodwill or business opportunity, or for any indirect or consequential loss, even if advised of the possibility. You are responsible for keeping backups of your data and for the lawful operation of the software once delivered.

13. Suspension and Termination

InvoSpec may suspend work where an invoice is overdue, where inputs under clause 3 are more than fifteen business days late, or where you ask us to do something unlawful or in breach of a third party's rights. Either party may terminate an SOW on written notice if the other commits a material breach and does not remedy it within fifteen days of being asked to. On termination for any reason, you pay for all work completed up to the termination date; clause 5 governs any refund; and clauses 8 to 12 and 15 continue to apply.

14. Portfolio Reference

Unless the SOW says otherwise, InvoSpec may name you as a client and describe the project in general terms in its portfolio and proposals. Confidential information, source code and commercially sensitive details are never disclosed. You may withdraw this permission at any time by writing to us.

15. Governing Law and Disputes

These Terms and every SOW are governed by the laws of India. The courts at Gautam Buddh Nagar, Uttar Pradesh, have exclusive jurisdiction. Before starting proceedings, the parties will try in good faith to resolve the matter through direct discussion between senior representatives for a period of thirty days.

16. Changes to These Terms

InvoSpec may update these Terms from time to time. The version published on this page at the time an SOW is accepted applies to that project. Continued use of the website after a change constitutes acceptance of the updated Terms for website use.

17. Contact

For contract enquiries or legal notices, write to contact@invospec.com or to InvoSpec Softwares, Sector 63, Noida, Uttar Pradesh, India.